Where do you ship?

How do I track my package?

I didn’t receive a shipping or order confirmation, help!

What's your happiness guarantee?

What is the return policy on your pillows?


What's so great about Sidney Sleeps Pillow?

What is used to fill the pillow?

Do your pillows sleep hot?

Does this pillow have cooling capabilities?

What’s in the inside to have a chemical smell? Thought it was all natural. What are the chemicals, and why would it be added to something you sleep on for 7-9 hrs?

Is this pillow a heavy pillow like the bamboo & memory foam pillows are?

How soft is your pillow?

Is there any down material in this pillow? Is it considered hypoallergenic?

Will this pillow still disburse heat from your head with a pillow case on it or should it be used without a case like all the people in the ads are doing?

Does your pillow contain PBDEs?

Is this pillow good for allergies?

Has this been certified not to off gas chemicals?

Do you have to stuff it?


Can the internal foam Itself be washed?

How long does this pillow last?

How do you clean the pillow?

Is this pillow washable?


Is bamboo stronger than cotton?

Is bamboo softer than cotton?

Is bamboo eco-friendly?

Are your pillows hypoallergenic?


What is the warranty on the Sidney Sleep Pillow and what does it cover?

How does the warranty work?

What is the 100 Night Sleep Trial?

What tips can you offer for the sleep trial?


By morning, the inside pushes to the sides and the area my head lays is so flat. What should I do?

How do I make it my own?

How do I get rid of the smell?

I wake up with a sore neck